We Have Years Of Experience
As a locally owned and operated business, PWC has been providing answering service since 1985. We have grown from client referrals. To date, 85% of our clients have come to us from the referral of other clients. Today, we offer services to businesses in South Carolina, Georgia, Tennessee, Alabama, Florida, Missouri, Wisconsin, Minnesota, Illinois, and Kentucky. And because we're representing your business, we're dedicated to providing professional, friendly service at all times.
We also believe in continual improvement and are committed to bettering our services on a regular basis. Most of our operators have been with us for over five years, and we hold regular monthly meetings for trainings and information updates.
Services
Funeral Homes
We respect the nature of your industry; therefore, we represent ourselves as your funeral home.
We are available during the day and after hours when it's necessary for everyone to be out of the office. Whether your staff is on a service, with a family, or handling the pickup for a family member, we are able to handle your phones seamlessly as if you are still there. We are able to prioritize calls based on customized instructions and reach out to a funeral director on-call for needs that should not wait.
In addition, we can give obituary and florist information. Our dispatching capabilities allow you the ease to know your office is taken care of 24/7
“Southern Heritage Funeral Home & Crematory has been a customer of PWC for 18 years and could not have found a better organization to partner with. I can attest to their prompt and correct information of incoming calls and staff’s pleasant demeanor on the phone with us and our client’s families”
Service Contractors
We understand how important it is for your employees to focus on the task at hand. Therefore, we use text as a way to communicate with your technician. This allows the tech to have all of the information at their fingertips. This also helps when they are in the middle of a current job.
We assist the following industries:
Heating & Air
Plumbing & Electrical
Commercial Refrigeration
Propane/Oil Gas Service
Disaster Restoration
Pest Control
Municipal Departments
Tree Removal & Yard Maintenance
Many others
“I’ve been in contact with PWC for several years and our questions are always answering promptly and efficiently. I have received no negative comments from either our customers or our on-call technicians. They’re very open with communication and dissemination of information, and we receive our call logs promptly each morning.”
Professional Services
Attorneys
Staffing Agencies
Real Estate Agencies
IT Service Professionals
Many others
Your business relies on repeat customers and new clients; you can't afford to miss a call.
Medical
We serve the Medical field and specialize in Home Health, Hospice, Durable Medical Equipment, and Veterinarians. Our objective is to reach your on-call personnel for emergency calls after hours and document those calls for your records. In addition, we can provide callers your hours of operation and non-emergency messages to your office.
Live Answering Service 24/7 365 Days
~ Including All Holidays ~
Everyday Business
Available for all incoming calls forwarded during any office closures, disaster, call overflow or phone service / internet provider / power interruption.
On-Call Personnel Dispatch
Appointment Verification
RSVP Service for Events
Call Overflow Support (No Answer or Busy Call Transfer)
Dispatch calls via Text/Secure Text/Email/Secure Email/Pager/Fax and/or Verbally
Mass Notification to Unlimited Number of Recipients
Patching & Conference calls
Obit Information Given
Apartment Rates Given
Call Statistic Reports
CALL OVERFLOW SUPPORT
Through your telephone company, your lines can be programmed to have calls routed to us after a designated number of rings or when your lines are busy.
REAL TIME MESSAGE TAKING
Operators take information with the same assurance of your own personnel. They are articulate and professionally trained.
REMOTE CALL FORWARDING
A phone number provided by your telephone company is forwarded to us at all times, allowing us to act as your office.
SERVICE DISPATCHING
Deliver your messages directly to you, using a variety of available delivery options - Alpha/numeric/digital page, text, fax, email, verbal and/or combination thereof.
RECEPTIONIST
Our Operators act as your Receptionist. Whether you're a small business or just need additional help, PWC strives to make your callers feel as though they are communicating directly with your company.
FRONT OFFICE SUPPORT
Operators provide support for your office personnel during peak times of the day or when your phone lines are busy. Through message taking and delivery to your office immediately, we act as your "helping hands".
TRAFFIC ANALYSIS REPORTS
Reports can be provided to you daily, weekly, or monthly to show call activity on your office line.
MESSAGE RECAP
A recap of all messages can be faxed and/or emailed to you on a daily, weekly, or monthly basis. This report details the time of the call, the message, the methods of dispatch, and how the message was delivered.