PWC Answering Service - Professionals Who Care - Providing You Answering Service 24 Hours a Day / Seven Days A Week, Including All Holidays.

• TECHNOLOGY - Computer driven system using the latest in multiple message delivery software and management.
• REAL TIME MESSAGE TAKING - Live attendants take information with the same assurance of your own personnel. Attendants are articulate and professionally trained.
• SERVICE DISPATCHING - Delivering your messages directly to you, using a variety of available delivery options - Digital page, alpha page the entire message, mobile text message, fax to your office, email message to your office, or deliver message to our express check in mailbox.
• HIPPA COMPLIANT ON MEDICAL ACCOUNTS - Confidentiality and security are extremely important and our attendants are bonded. We give calls the attention they deserve. We can reach you for patients who need you after normal operating hours.
• VIRTUAL OFFICE - Complete and accurate messsages taken by skilled, friendly attendants who can act as your virtual receptionist all day, every day. Our attendants strive to make your callers feel as though they are communicating directly with your front line office staff.
• FRONT OFFICE SUPPORT - Live attendants provide support for your office personnel during peak times of the day or when your phone lines are really busy. Through message taking and delivery to your office immediately via fax or email, with busy or no answer transfer, we act as your "helping hands".
• BACK UP POWER GENERATOR - Our operation center is backed up with a propane powered generator with nine (9) second recovery time to allow us to remain functional in event of power outages.
• CUSTOMER SERVICE AND SUPPORT - Management and supervisors are on call 24 hours a day, 365 days per year, assuring that both customers and our attendants have access to professional communication consultants when needed.
• LIVE ATTENDANT OPTION - If you have voicemail in your office to handle your after-hours calls but would like to offer your callers the option to speak to a live attendant, you can have our number programmed into your system as an option for the caller to choose.
• MONITORED CALLS - All calls taken by our attendants are monitored and recorded for quality assurance. These recordings are available upon your request. Our independent monitoring agent grades our attendants on both message taking and delivery.
• TRAFFIC ANALYSIS REPORTS - Reports can be provided to you daily, weekly, or monthly to show call activity to your office line.